needs a face lift
This is a 5 star hotel and whilst some of the rooms etc have been renovated the rest needs a face lift. overall for the money and the star rating it is a dissapointment. there is a lot of good at this hotel - the staff are amazingly friendly and great with choldren, the beach and pool area is perfect if you have little ones because you can see them pretty much from wherever you decide to camp up for the day so it feels safe. Our room was on the 1st floor and there was a leak in the corridor which was covered up by two green towels every day and night for the entire stay of 2 weeks. The cement had been repaired in our private pool and it was cracked, patchy and very badly repaired with little attention to detail. also there were broken tiles on the bottom which you could easily catch your foot on. In the childrens centre the pool rim is filthy with many Summers worth of old suntan lotion, grey and caked around the top 4 inches of the poolside, which you have to sit in everytime you get in or out of the pool - it was rather disgusting. Also the bottom of the pool needas repairing, it is ripped underfoot and patchy. In the main restaurant at least 2 of the floor to ceiling windows are cracked and broken which seems dangerous. worst of all on our final breakfast morning we saw a large mouse/rat run down the side of the restaurant - the restaurant manager also saw this and just rolled his eyes stating 'thats what happens when the windows are open!' Down at the pool bar they are serving snacks - the ice cream is horrible quality, don't buy it! At the Italian restaurant - again down by the pool, we had one meal - i ordered a pizza which arrived firstly to the wrong table, then it re-appeared with a soggy base and uncooked topping - i did not eat it and was not charged for it either. At the pool in the mornings there is always a shortgae of towels - one morning we waited 2 hours for towels. In summary, I would go back to this hotel but with 2 conditions. First is that I would pay the same prices if they renovate all the rooms, repair the pools etc and get their standards up to 5 star levels. second condition would be as an alternative I would go back but they need to reduce their prices. It feels like a 5 star hotel living on an old repuation, tired and old fashioned - modernise and you would have a perfect hotel for a deluxe family vacation!!